Bit.aiīit.ai offers a good all-around documentation solution for both external and internal knowledge bases. It’s not as flashy and visually appealing as some of the other products on this list, but its interface is easy to learn and familiar to anyone who has ever used a Microsoft Office product, which has its own appeal. This product is dependable and trustworthy, which is evident by its longevity and impressive list of clients. Interestingly, with Amazon as a client, HelpNDoc includes ePub and Kindle doc output capabilities, making it one of the very few documentation software products that support ebook formats. HelpNDoc’s software has been around for quite some time (almost 20 years) and has gathered an impressive list of clients, such as Siemens, Microsoft, and Amazon, to name a few. Its interface features a Windows ribbon-like look that may look a little dated but presents users with a familiar environment that’s easy to pick up. However, unlike other products with this capability, HelpNDoc is actually easy and intuitive to use. HelpNDoc is another documentation software product that lets users create documents in many formats from a single source. It’s a good choice for teams who collaborate closely and need to exchange knowledge frequently. ![]() Nevertheless, Confluence’s knowledge sharing and collaboration features make this software a top product in the documentation space. However, if you’re creating customer-facing documentation and need it to be on-brand, it might be a little more difficult to customize. This isn’t a problem if you’re using Confluence for internal purposes, as there isn’t much need for branding in that case. Something that could be considered a drawback is that Confluence lacks some of the customization features that other products on this list include.
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